Mother of Pearl Locket Necklace for Ashes | Glass Locket for Hair or Pet Fur | Urn Pendant | Cremation Jewelry | Sympathy Gifts for Mom

Frequently Asked Questions

Images

Thoughtfullkeepsakes does not release any use of any image or literature for personal and commercial use which include: 

Websites, newspapers, magazines or videos. This includes any image found on Thoughtfullkeepsakes@etsy

Care instructions

Use a clear slow drying glue such as epoxy or jewelry specific glue to seal your jewelry. Glue sold in my shop if needed.
Superglue not reccommended.
Seller not responsible for any loss for unsealed jewelry.

Keep jewelry clean and dry. Clean your jewelry with a soft and damp cloth.

Seller not responsible for damage due to improper care of jewelry.

If sending your jewelry to a 3rd party for filling - You are responsible to relay specific instructions to open, close, fill or seal your item.

Seller not responsible for damage done to item for any reason. No refunds or exchanges for damaged items.

Returns

20% return fee.
All sales are final after 7 days confirmed delivery by USPS. Buyer pays to return product.

If free shipping applied at checkout - $5 fee for the shipping will apply also. Seller will be made whole.

Fees apply for missing or damaged product. Fees vary.

Custom orders are non refundable.
Sized bracelets are non refundable

Buyers Remorse

Please read the listing details thoroughly, and review all of the photos to avoid buyers remorse. Please contact me with any questions. I am happy to help you find just the right item to suit your needs.

Shipping & Shipping Insurance

1st Class shipping does not offer insurance for loss. Priority shipping offers insurance in case of loss.

Seller not responsible for items lost or mis-delivered by USPS, damages, delays or returns due to incomplete/incorrect shipping address. •Buyer pays to reship parcels returned to seller. Seller no responsible for damages to parcels during shipping, or lost or mis-delivered parcels.

USPS ships your order with tracking.
Contact the postal service in regard to all shipping matters.
Sign up @ USPS.COM for text tracking updates

US and International Shipping Options:
1st Class, Priority, and Express Priority shipping options available

Repairs

Please contact the seller for details in regard to repairs or replacements. Charges may apply. I'm happy to help you.

Engraving

This shop does not offer engraving or stamping.

Fill kits & packaging

•A fill kit may be complimentary with some of the fillable jewelry listings. Wether you purchase 1 item or 10 items, only 1 fill kit will be sent with complimentary fill kit orders. (See listing details)
•Additional fill kits can be purchased in my shop if needed.
•Items are packaged 2 or 3 to a box. Boxing is just for shipping purposes.
•Gift packaging is sold in my shop if needed.

Communication

Standard communication:
1) Purchase confirmation via email
2) Shipping confirmation via email
3) Response to questions within 24hrs.

You may not hear from us outside of the standard communication unless we have a question about your order.

Cancellations

I do not accept cancellations. But in the event an exception is made, a $5 fee applies.